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Since its logistics platform in Catalonia, Spain, the Tradeinn group has been distributing millions of sports articles worldwide since 1997. Its subsidiary, Diveinn, targets divers with an impressive catalog. While the pricing may seem attractive at first glance, the actual experience and customer service raise questions.
This test is based on our analysis and data from August 6, 2026. No affiliate links are active on our website. The existence of an affiliate program with this merchant has not influenced our selection rating.
Our Evaluation Method
To conduct this test in an impartial manner, we are looking for the prices of a standardized basket of five products. Our reference selection includes adjustable Mares Avanti Quattro+ fins (size R), a Scubapro Zoom Evo mask, a Mares Puck 4 dive computer, a men's 5mm Scubapro Sport wetsuit, and a complete Cressi AC2 Compact DIN regulator.
Catalog and brand selection (E1: 5/5)
The Tradeinn group relies on a 30,000 square meter logistics center to offer more than 2 million products across all categories. Diveinn thus offers the widest selection of brands available on our price comparison website.
The catalog covers all areas, from recreational diving to technical gas mixtures. Product descriptions are translated into multiple languages, making it easier to find equipment from major brands.
Pricing and Test Basket (E2: 3/5)
Diveinn's reputation is based on the promise of offering the lowest prices. However, our price comparison shows that this rule does not always hold true for a complete standard equipment set.
Here are the prices recorded for our test basket, which includes only three items that are comparable as of the date of the test:
Of the three comparable websites, Diveinn is approximately 6 percent above the median market price. The Scubapro mask is listed at €66 on Diveinn, compared to €51.90 on its cheapest direct competitor. The fins are also slightly more expensive than anywhere else.
The Cressi regulator is offered at €184.99, but in a version that is incomplete without the standard hoses, which distorts the comparison. Diveinn remains competitive on individual spare parts, but loses its advantage when it comes to complete standard equipment sets. Furthermore, these attractive prices should not overshadow the significant risks associated with delivery times.
Delivery and Returns (E3: 1/5)
Shipping costs are charged and are added to the total amount of your order. The delivery time of 3 to 5 days displayed on the website is rarely met in cases of high demand or stock shortages.
According to our direct experience, the actual shipping times are regularly exceeded. An independent comparative review from May 2026 also describes unpredictable delivery times, with some packages taking several months to arrive. Returns within 30 days prove complex to declare online.
Customer service and advice (E4: 1/5)
The store does not have a customer service phone line available. The only channels available are an automated chat and a contact form via email.
The responsiveness of the customer support is very low. Resolving cases related to defective products or lost packages often requires multiple follow-ups over several weeks, which penalizes the buyer in case of a problem.
What other sources say
Our customer service rating reflects documented issues across multiple independent platforms. On the Reklamation24 complaint site, Tradeinn has approximately 595 open cases with a customer service rating of 4 out of 10 and a recommendation rate of only 41.6 percent.
The main reasons for complaints include late refunds after cancellation, packages marked as delivered but not received, and difficulties accessing customer service. However, the company generally cooperates to resolve disputes once a formal complaint is registered.
Navigation and Shopping Experience (E5: 4/5)
The overall ergonomics of the Diveinn website are good. The mobile application and website allow users to filter products by brand and size effectively.
The order preparation process can be tracked on the customer's account. Bank transaction verification is secure and offers several standard payment methods.
Reliability and Trustworthiness (E6: 3/5)
On Trustpilot, Tradeinn has an average rating of 4.1 out of 5 based on a total of 9,712 reviews as of August 6, 2026. On Avis Vérifiés, diveinn.com receives a score of 4.3 out of 5 based on 1,327 reviews.
This significant discrepancy is due to the numerous simple transactions that normally occur. The large difference between these global figures and the Reklamation24 reports highlights that problems arise as soon as any link in the logistics chain fails.
Who is this store for?
The summary table below helps assess the risks associated with this brand:
Diver Profile
Diveinn Review and Verdict
Recreational Beginner
Not recommended, the lack of advice and delivery times are too risky.
Confirmed Diver
To be avoided, except for small accessories with no time constraints.
Underwater Photographer
Not recommended, housings require reliable after-sales service.
Technical Diver
To be avoided, the reliability of technical equipment requires rigorous follow-up.
Customer in France
Risky, paid delivery and unpredictable lead times.
Customer in Belgium
Risky, customer support is distant and returns are cumbersome.
Verdict on Diveinn, score 2.90 / 5
Diveinn closes our ranking of online diving shops. While its vast catalog is impressive, repeated logistical failures and poor customer service make it the only shop we do not recommend in our comparison.
The lack of reliability in safety equipment such as a regulator or a buoyancy compensator (BCD) does not justify the cost savings. To learn how to safely plan your dives, we invite you to take a serious AquaExposure training course.
